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Auto Services Operator's Idea Book
2005
Reprinted with permission from
ASO Magazine
Creative Thinking Reaps Rewards
By Jim R. Sapp
Are You Too Busy to Be Productive?
By Jeff Mowatt
Creating Customer Loyalty
Surviving the First Year
Dual-Program Focuses on Employees
By Craig Lange, BP Lubricants Americas
Grow Without Reinventing the Wheel
Customer Service Essentials
Driving a Service Culture
By John Tschohl
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