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Eight Secrets of Motivation - Are You Using
Them?
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Recently, it seems as if I've been seeing discussions
of motivation show up nearly everywhere I turn: in books I'm reading
on management, in online discussion groups, even in the sports pages
(in Chicago, it's common for sportswriters to doubt the motivation
of the members of our many losing teams). Much of what I see merely
reiterates commonly accepted notions. Of course, some of these commonly
accepted ideas are contradictory, so that's what keeps the publishers
of management books in business.
Some say that a manager can never motivate an individual
because motivation comes from within. Others say that managers are
the best source of motivation. They cite successful sports coaches
and celebrity CEOs to make their case. The more I read and the more
I think about it, the more I have come to believe that everybody is
right. Sometimes.
The truth is, no one really knows what motivates
us. Several theories have been proposed, the most famous being Maslow's
hierarchy of needs. But it's just a theory and very little research
has ever been done to test it. Several alternative theories are equally
attractive and seem to explain people just about as well.
Here's what I think about motivation, at least right
now, followed by some ways to help your business.
1. All the theories say we have numerous needs.
Motivation is the drive to satisfy these needs.
2. The only needs that appear in all the theories are these two: bonding
with others and relating to others.
3. We all respond to several motivating factors simultaneously and
to opposing ones under different circumstances.
4. Fear of consequences is not a lasting motivator. Eventually fear
is overridden by some other emotion.
5. Hope may be the most powerful motivator of all.
6. Some of us respond to contradictory motivators at the same time.
For example, someone with a taste for adventure and a desire for safety
might travel to exotic countries but spend many hours planning that
travel.
7. No single-minded effort to motivate a company's workforce will
ever work well for long.
8. Rewards alone have little motivational power. Their value lies
exclusively in how they are seen by the people who receive them.
As a manager, you can try these approaches based
on the eight statements above:
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Ask your employees what they think they need
in order to succeed. Then try to find a way to give it to them.
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Ask your employees what they think you believe
is needed in order to succeed. Do you get a good match with your
answer to the previous question? If not, why not?
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· Ask your employees what they think
they need to feel like an important part of the company. Then
find a way to make it happen.
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Find ways to get employees working together
to solve problems that stand in the way of the company's future
success.
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Identify the driving forces of success in your
company. These might be competition and productivity or they might
involve feeling like a family. Whatever you find, make sure that
every one of your managers believes in these driving forces. A
mismatch at this level of belief could be terminal.
The subject of motivation is a bit like the subject
of the golf swing: everybody has his own theory and teaching method.
Most of them work well enough at least some of the time. The key to
succeeding with either is adapting the best ideas to your own circumstances.
Golf advice for a very tall person wouldn't provide much help for
someone who is barely five feet tall. If your company operates with
a family-like closeness, then it just won't work to set up highly
competitive individual contests between your salespeople. Similarly,
if your company is thriving as a chaotic hive of creativity, then
trying to change behaviors through bureaucratic orderliness will fail
spectacularly.
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