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Privacy Policy |
Nine Steps to Transform Your Business and
Install a High-Performance People Engine
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If you want to introduce long-term change and long-term
excellence into your business, the answer lies not in a temporary
change but in nothing less than a permanent transformation. You may
have already taken some or even several of the steps needed to become
a high-performance business. If so, you already know that each one
is like a small transformation in its own right. Taken altogether,
these steps will transform your business and allow you to reach your
goals and dreams.
Check your foundation. First, examine your business values. Does everyone who works for you
share these values and act accordingly every day? Do you take pride
in these principles you work by, and do others recognize them as admirable
values? It's important to know what you stand for as you try to make
fundamental changes. Having strong values that you share with your
employees will make change, any change, that much easier.
Start hiring proactively. You simply can't have great employees if you have mediocre job candidates.
Look for leaders in the rough. One of my favorite clients, who now
owns a small chain of tire stores, began his career as a tire technician
while still in high school. So aim high and don't allow yourself to
settle for just any warm body who applies for your openings.
Welcome new hires well. Introduce all new employees
to the business as if you were welcoming them as new members in an
exclusive club. Because you are. And because you hired them the right
way, you know that they will add measurable value to the business.
Give them a thorough and meaningful orientation to the business and
their new jobs.
Establish clear expectations. You can not expect your employees to do excellent work and produce
top results unless they know what excellence looks like. This is the
job of written standards for every job performed in your business.
Make sure that every employee knows without a doubt what's expected
of them.
Train, train, and train some
more. Make sure that everyone can do their jobs well. Use the
best available methods to teach all jobs and all responsibilities.
Use mentors early and often. Don't ever stop training. Take at least
a few simple measurements to make sure your training is working.
Pay employees for the value you
receive. Make sure your compensation includes a fair base pay
and some way for employees to benefit from meeting performance goals.
As much as possible, provide for the health and long-term security
of all your employees.
Acknowledge everyone's contribution. Find ways to recognize your employees' contributions to the business
without settling for temporary incentive plans or perfunctory awards
that hold little meaning for the recipients. If you don't know what
will please your employees beyond their knowledge that you appreciate
their good work, then ask them.
Grow your own leaders. You've been hiring with an eye for the future leaders of your business.
To develop these leaders, find ways to let them grow through added
responsibility. Encourage them to take a few risks and learn from
their mistakes. Push them a little faster and a little higher than
they think they can go.
Communicate results. Find
some way to keep all employees informed about the state of the business.
For anyone who does not understand basic business finance, help them
learn. Make sure every employee understands how little of each sale
falls to the bottom line. And help them understand how much their
individual efforts improve the top line.
If you can find a way to meet all these standards,
take all these steps, you will find yourself in rare company. Only
the very best and most consistently profitable businesses can be described
in these terms.
It would be a lot of hard work to take on this kind
of transformation, let there be no mistake about that. But it's an
investment of time and energy that will return many times more than
what you put in.
And if you made this effort and got almost there, but
for some reason didn't quite accomplish the whole thing, don't you
think your business would still be measurably better off as a result?
Why not try?
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