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Customer Service Guru

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John Tschohl, called the "guru of customer service" by Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service.

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For the last 25 years he has solely focused on helping organizations drive a service culture and develop a team of employees providing superior service. His message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes, and business philosophy in order to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition. Email John Phone:(952) 884-3311

FORGET MONEY, FOCUS ON PRAISE
Motivating Employees is Crucial

USA TODAY cover story on Customer Service in the Travel Industry

CUSTOMER SERVICE SKILLS:
TOO VALUABLE TO BE IGNORED

Customer Service, What is it?

Improve Your Self-Confidence

8 steps to pleasing the customer

Training: Don't Ignore the Soft Skills

Service Recovery
Putting the Wow Into Customer Service

Geeks: Train And Handle With Care

Need Good Ideas? Ask Your Employees

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