Recent content by Southwest MI Carwash

Yeah. I’ve tried Phil a lot but I think he’s busy and does more of the sales because he’s been pretty hands off on this. Going on months.

Yes, only one. The customer support and tech is great for the day to day issues. The challenge I think has been when they can't figure it out there doesnt seem to be a very good escalation process. Usually when you call in for updates you start from day one.

Added this Kiosk almost three months ago and have not been able to get the scanner working. Have been working with the tech support at Dencar without resolve. Has anyone else had this issue and been able to resolve? Have tried power cycling, moving USB plug, reprogramming, replacing original...

I’ve raised prices twice in the last 12 months. Once for market and once to accommodate the new pay station. Second increase i went from 4 packages to 3, raised the bottom wash from $6 to $10, middle from $12-$13, eliminated my old $14 wash and added a $16. this pricing strategy was best...

Curious if anyone has taken the cashless plunge. Our chargers are getting old and seriously considering it. Currently have count up in our bays, offer a cash incentive (extra tokens) for cash and wondering what the folks that have switched have seen. Currently only about 17% cash. Thanks in...

Raised prices in December/January pretty significantly and then again a month later when new paystation arrived. Took advice of someone and went from four offerings to three and am blown away at how much more we are getting per wash now.

Curious who has taken this plunge and what inital thoughts are? Hamilton technology seems behind the times compared to other platforms out there. Just started researching the Dencar and was intrigued. Anyone switch?

Here's a new one.... Internet goes down 8:30pm on Saturday night. Internet comes back on 5:25pm Sunday Afternoon. HTK & Dan reconnected 9:25am Monday Morning. Wash was slammed Sunday and only issue was it would not process or take wash codes. HTK took cards, ran wash, no issues..., however...

Looking to replace the spray nozzles in our dog wash and having a hard time sourcing domestically a hand spray nozzle, brass with either a push button on/off or an always on/off option. Anyone have any suggestions?

Have been having issues with our HTK since October. We have swapped our boards and cables and are bouncing from one error to the next. Latest error says “transaction in progress” wash in use when Wash is empty. Has anyone encountered this problem? Worked through tech support at Hamilton...

Curious what everyone is using for cameras and security. Four bays and and automatic. Safe neighborhood but current system is outdated and picture quality is terrible. Probably need about 12 cameras to cover everything.

Saw some older threads on this app and had a chance to briefly demo this weekend at a different carwash in my state. Curious if anyone here is using it or a substitute and what the good, bad and ugly is. Current set up is a HTK3 pay station in auto, 3 bays, 2 dogs and vacuums. Looking for a...

New to the industry, was able to acquire a very well maintained 3 bay with a solid typhoon auto. Current set up uses HTK by hosted solutions and cryptopay in bays and at vacuums. Would really like a single system that offers an app, loyalty rewards,and option to do push notifications to...

Curious to see feedback on this topic. Current auto is a HTK on hosted solutions , all bays and vacuums are on cryptopay. 80/20 credit to cash. What success have you guys had with the loyalty cards. Anyone know of a system that can work with both units?

Does anyone use these? $5k to build the app out, $250 per month. Wash does about 1500 cars per month, was wondering what the payback looks like.