Jennifer,
So I'm looking for some specific capabilities that the new server might have.
I have read both the Sierra and Washpay2 manuals, but they do not cover in enough depth the areas I'm looking at.
So I called my distributor and he didn't know much about the product.
I looked up the regional sales manager, called and left a message a few days ago. She did not return my call. I then called the regional sales manager I spoke to in Vegas, who is also sold me all my gear and the person my distributor suggested. Left a message and he has not returned my call either.
This is not an urgent matter, but the lack of response from your company doesn't give me a warm fuzzy feeling. Couple that with features I was promised that never appeared in the 1st gen server and the extremely poor integration of the wsII, frequent errors, inability to perform backups, crashes, very slow performance, etc .
So perhaps you can understand my frustration and concern at spending any more money on Unitec upgrades.