Wash Select II Datacap Modem locked up

[GoBuckeyes]

Saturday I had one of my WashSelects not batch its Friday's transactions thus it stopped accepting cards. I talked to Unitec's emergency tech support and explained the problem and he said there must be a bad transaction on there. He had me download some TransManagement Software from Datatran and said it has a diagnostic program that should help me delete the bad transaction so I don't lose all the un-batched washes. Unfortunately there are no directions on how to use this software. I have been able to connect and see the 104 transactions on the modem. Has anyone used this software successfully? I'm hoping Unitec can walk me through using it tomorrow.

 

[jenward]

GoBuckeyes,
Good morning. My understanding is that you've been recently been in touch with our technicians and your issues are now resolved. If that is not the case, please give us a call back at your convenience.
Thank you,
Jen Ward
Unitec

 

[GoBuckeyes]

Jen thank you for following up. Your technicians steered me in the right direction. All taken care of!