Hi Greg, I spend a minimal amount of time managing the
app. It manages itself pretty well. I check the REVIEWS in the
app 2x a day, for customer issues. Takes about 5-10 minutes a day. Most feedback is from happy customers giving 5 droplet reviews. Occasionally, I get a 2 or 3 droplet review with a negative comment. On those occasions, I prefer to text customers directly from my work cell phone, so I can attach a photo that clarifies the issue, and have a record. The Coinless
app doesn't offer history, or a way to attach photos. Common feedback from customers is confusion over the $15 pre-authorization amount, or they drove out of the bay and forgot to turn off the
app. I have 31 HD cameras, so I can confirm any issues. I can easily credit a customer for lost time. With Coinless, I have the information to contact them via phone, email or text for additional information. To reduce common questions, I updated the basic Coinless signs we have posted last month (see attached). Also, I find it helpful to attach any images to remind customers how Coinless works.
Coinless partners with Clover Connect, and their merchant fees are 2.85% + .20 cents / per transaction.
Plus $5 monthly Cardpointe Platform fee (website portal for Clover Connect).
For the month of July, my gross income with Coinless was $3766.40, with 432 transactions. Merchant fees were $198.11. Net income was $3568.29.