Recent content by jenward

Good morning, I'll do my best to answer: 1) Customer prompts (including zip codes) are typically controlled and mandated by the MOC/Processor and are enabled in areas with higher fraud rates. The logic being that if the customer doesn't know their zip code, the card is likely fraudulent. We'd...

Good afternoon, I can confirm that, while the sell sheet that was linked is old, this solution still exists and was designed for that exact scenario. If a POS4000 is needed, the P/N is POS4000R. If you currently own a POS4000, then you'd just need software for it as well as your Wash Select. If...

Good afternoon, Unitec’s objective with launching the scheduling tool for site operators is to provide faster service to our Distributors, and dedicated time to support our Site Owners. After one week of run time, we can report that Distributor wait-time has decreased and we’re hearing positive...

You are correct, however Unitec will continue to support those modems as inventory allows. Thank you, Jen Ward Unitec

Please visit our website to determine exactly what is necessary for you to be compliant with the security protocol changes. If you have any questions, we have a phone number and email link on our website with staff ready to help our customers with this transition. The website link can be found...

We empathize on the impact of the changes occurring within the credit card industry. Unitec is also incurring costs in order to support our customers through this change, and our reprogramming fees are reflective of those costs. Please feel free to contact us creditchanges@startwithunitec.comat...

To our customers: Two important industry changes are occurring which may impact your ability to process credit card payments. Your payment system may need to be updated to support these new changes. Unitec is ready to support you with this transition. For more information and to determine if...

GoBuckeyes is correct. There are actually 2 industry changes that may impact one's ability to process credit cards. The first is the above-mentioned MasterCard change. The other is a security protocol change that may impact PCI compliance. Unitec is ready to support you with this transition...

Almaprowash, Please contact Unitec's Technical Support Department for troubleshooting assistance. They can be reached at 443-561-1200, Option 2. Thank you, Jen Ward Unitec

All, The credit card brands have announced a change to chargeback rules to provide some relief. To view the bulletin we just released about this change, visit our website. Jen Ward Unitec

Director is a multi-site reporting tool that will work with Wash Select II systems, depending on the version of Sierra server you're using. For more information on Director's capabilities and to request a follow-up call from us, please visit the Director section of our website. Thank you! Jen...

WiKiWash, The cost of the Portal will depend on which options you're considering. Your Unitec distributor should be able to give you a general idea of list pricing. If you need assistance with list pricing or finding a distributor, please send me a PM. Thank you! Jen Ward Unitec

Ayerule, We still sell the coin cups for WashChange. You can view the item on our E-Commerce site. Please contact your distributor if you'd like to purchase. Here is the link. Thank you, Jen Ward Unitec

GoBuckeyes, Good morning. My understanding is that you've been recently been in touch with our technicians and your issues are now resolved. If that is not the case, please give us a call back at your convenience. Thank you, Jen Ward Unitec

Good morning, I've sent you a private message to address this post. Our Tech Support Supervisor will be contacting you to verify your system settings. Thank you, Jen Ward Unitec